All workplaces have seen major changes to their day-to-day operations and the systems they use. Such changes have been made because of the evolution of digital technology. In the past twenty years, the traditional Public Switched Telephone Network (PSTN) has been replaced by Voice over Internet Protocol as a voice communication system for businesses, customers and service providers. For some businesses, it is still hard to understand the power of IP phone technology. Hence, we are going to look at how Voice over IP has changed in business communication.
What is VoIP and How It Works?
Voice over Internet Protocol uses internet connection to make calls, instead of utilizing a traditional phone line. It enables you to make a phone call from an IP phone, computer, or a traditional phone with an adaptor. When a phone call is placed with VoIP phone service the voice breaks down into digital data signals that transmit across the internet just like an email does. While arriving at its destination, those data signals are repackaged and the speaker’s voice is heard by the recipient. The call is not different from the traditional phone call.
Are there any limitations?
Despite obvious advantages, there still are factors that make some businesses resistant to switch to VoIP phone service. However, a lot of concerns about VoIP Business are based on old experiences from when there were limitations in the technology that inhibited its functionality. Business reservations about audio quality used to be a real concern when this technology was new, nothing could actually match up to the sound quality of the physical phone line. VoIP was perceived as an expensive and inferior phone system.
However, when internet technology revolutionized everything changed. Now VoIP has advanced and can provide perfect call quality. As an evolving technology VoIP has brought easy installation, stress-free migration, and enhanced performance. Now, the advantages outweigh any drawbacks that Voice over IP may present.
How to use VoIP?
Every business has its own set of requirements that is why some hesitate to consider VoIP Phone System. However, to clear such concerns we are going to three different ways businesses can deploy it.
On-premise VoIP: Whilst VoIP services have become the preferred choice of most businesses, most well-established businesses already have some type of legacy telephony system. However, this isn’t limitation since there are different ways the phone service can be operated, allowing businesses to get on board. For businesses with the legacy phone system, on option is to implement an on-site. This means just downloading the software on company servers and having complete control over the system. However, such a system depends on hardware and software maintenance which is a recurring expense.
Cloud-based communication: Another alternative for deploying VoIP is Hosted PBX which is deploys outside of a company. Instead of maintaining an on-site system businesses just have to subscribe to a service provider to do this for them. With cost reduction, more mobility, easy scalability, and less hardware, the cloud solution is the game-changer for voice communications.
Hybrid Communication system: For organizations with a legacy phone system, who also want to deploy on-site, there’s an option to combine the two. This way, businesses can benefit from the advanced VoIP phone system. Businesses can switch to a hybrid solution, where they use a cloud-based telephone but make phone calls with their existing phone hardware.
The Future of VoIP
With the 5G network in the mainstream, people will be able to get ultrafast mobile internet at affordable rates. This will increase the use of unified communication. Businesses will use app-based virtual phone numbers for making calls, team meetings and conferences. Also, Artificial Intelligence (AI) is going to change customer experiences. Customers are already used to virtual assistants in their everyday life like the popular Amazon Alexa. Call centers will grow to become more efficient because of AI by promptly answering customer queries while in the background working on automated tasks.
Time has come to finally bid farewell to the traditional plain phone systems, popularly known as POTS. VoIP has truly transformed the face of business communications and everyone should watch this space because there is a lot more to come.