If only more auto mechanics realized that good customer service is a key part of their job. I know, they need to focus on the job at hand, which is fixing or Car Pick servicing your vehicle, but even so.
Wherever you live it’s quite likely there’s a good choice of mechanics in your area; it’s a very competitive industry. But the level of customer service will vary tremendously. When you consider that the mechanic’s best friend is word-of-mouth marketing, it literally pays to be nice!
On the other hand, mechanics do deal with some difficult customers. There’s the customer who (thinks he) knows all about Car Pick and tells the mechanic how to do his job. Then there’s the lady who’s never happy with your work. And then there are the never-ending comments about the cost of car repairs! When all you’re trying to do is get your customer safely back on the road, it can be a little frustrating.
Here are some ways auto mechanics can improve their service:
Simple Good Manners
A friendly welcome, a please and a thank-you can go a long way in life. Whether you’re a first-time customer or a regular, you are entitled to expect a warm welcoming and professional courtesy.
Generally, customers don’t mind paying for extras when they understand why they were needed. A good mechanic will take the time to explain what’s been done to the vehicle and why. He or she might also offer some helpful practical advice.
The challenge for the mechanic is putting technical jargon into layman’s language, without sounding condescending.
Car Pick Up Service
Offering a courtesy car or free car pick up service in Brisbane is far more valuable than many mechanics realize. Too many workshops leave customers standing at the bus stop or having to arrange a lift. Knowing that your mechanic values your time as much as his own will definitely lead to more referrals.
This is very hard for a busy one-person workshop, but larger workshops often run a follow-up service. This means somebody will call you from the workshop after your service or repair to check that all’s well with the vehicle. Again, it’s a small thing that means a lot.
Not everybody has the means to get everything done at once. A good mechanic will do the essentials and then provide you with a list of jobs that will need doing down the line. The list should be in priority order with some indication of cost.
This is a two-way street; not only does it enable the customer to budget for the work, but it ensures repeat business for the mechanic.
It’s funny isn’t it, most of these points are no-brainers yet it can be hard to find the right service center. I constantly hear complaints from people about being stranded at their mechanics, with no transport nearby, yet a free Car Pick up service makes a world of difference and ensures the best word-of-mouth marketing.
If you have an auto Car Pick center that offers all the above, stick with them!